My crypto deposit was not credited, what to I do?
If your deposit has not been credited, you need to follow a few steps:
First, check if the destination address is correct, you can check your address by logging into your account and accessing the Wallets field
If the address is correct, you must check if the network used is compatible.
Then, using a block explorer such as the blockchain, check if the transaction has already been confirmed and had the number of confirmations necessary for it to be credited.
If everything is correct and your deposit was still not credited, just contact us and we will help you 🙂